About the Company
Teleperformance is a global leader in omnichannel customer experience management. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions. With a presence in 88 countries and over 380,000 employees, we are committed to helping our clients grow by providing outstanding service every time.
Job Description
Join our dynamic team as a Customer Service Representative, where you will be the first point of contact for our valued customers. This role involves assisting customers with inquiries, resolving issues, and providing an exceptional service experience across various communication channels. We are looking for empathetic, articulate, and problem-solving individuals ready to make a positive impact.
Key Responsibilities
- Handle customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and solutions to customer questions and concerns.
- Resolve customer complaints and issues effectively, escalating when necessary.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Document customer interactions and update account information accurately.
- Adhere to company policies and procedures, ensuring compliance and data security.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and critical thinking abilities.
- Proficiency in basic computer applications and navigating multiple systems.
- Ability to work in a fast-paced, target-driven environment.
- High school diploma or equivalent.
- Customer-focused attitude with a commitment to service excellence.
Preferred Qualifications
- Previous experience in a customer service or BPO setting.
- Familiarity with CRM software and customer support tools.
- Associate's degree or higher.
- Fluency in additional languages (e.g., Tagalog) is a plus.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and life insurance benefits.
- Paid time off and holiday pay.
- Career development and training programs.
- Employee wellness programs and engagement activities.
- Access to state-of-the-art facilities and technology.
- Opportunities for professional growth within a global company.