Student Success & Enrollment Assistant

MST is an online tech school with over six years of experience delivering quality and affordable tech training. Using our self-paced learning method, we have successfully trained thousands of people in Nigeria, across Africa, and around the world, and we are passionate about increasing tech participation globally.

The Role: A Guide on the Tech Journey

We are looking for a proactive and supportive Remote Assistant to join our team on a part-time basis. You will be a crucial link between our school and our students, both prospective and current. Your mission is to guide aspiring tech professionals through our programs, from their first inquiry to their final project. You will provide the administrative and motivational support that ensures our students have a smooth and successful learning experience.

Key Responsibilities:

• Student & Enrollment Support: Act as the first point of contact for prospective students, engaging with them via phone and email to explain our tech courses and guide them through the registration process. Provide exceptional customer service by answering inquiries and enlightening students on our unique training methods.
• Administrative & Coordination: Manage essential administrative tasks, including student data entry and email correspondence. You will use Asana and Google Workspace to coordinate student schedules, sending timely reminders for learning modules, assignments, projects, and exams to keep them on track.

Ideal Candidate Profile:

• You are a degree holder with a passion for education and technology.
• You have a minimum of 1 year of professional experience as a Virtual Assistant or in a similar administrative or customer-facing role.
• You are highly skilled in using productivity tools and are proficient in Asana and Google Workspace (including Google Classroom).
• You possess excellent communication and interpersonal skills, with a confident and friendly phone manner.
• You are highly organized, with strong attention to detail and the ability to work independently in a remote setting.

The Offer & Work Structure:

• • Role Type: Part-time, Remote
  • Expected Hours: A minimum of 20 hours per week.
  • Monthly Salary: Up to NGN 120,000, based on experience.
  • Flexibility: Enjoy the benefits of flexible hours and working from anywhere.

Responsibilities

• Manage administrative tasks like student data entry and email management.
• Coordinate student schedules and send reminders for assignments and exams.
• Handle phone calls to engage with prospective students and assist with registration.
• Provide customer service support and answer student inquiries.
• Research and understand MST tech courses to better assist students.

Skills

• Virtual Assistance
• Asana
• Google Workspace
• Google Classroom
• Student Support
• Customer Service
• Administrative Support
• Data Entry
• Communication

Qualifications

• Minimum 1 year of experience as a Virtual Assistant or in a similar administrative/support role.
• Proficiency in using Asana for task management is required.
• Expert knowledge of Google Workspace, including Google Classroom.
• Excellent communication skills for engaging with students and prospects.

Benefits

• Competitive Part-time Salary
• Fully Remote
• Flexible Hours
• Professional Growth