Virtual Operations Assistant (US Company)

This is a rare and exciting opportunity for a top-tier administrative professional in Nigeria to join a fast-growing US-based company. PackPro Movers, a rapidly scaling moving company in Dallas, Texas, is looking for a key operational partner to support our growth. We are offering an exceptional salary and a chance to build a long-term career with us, all from the comfort of your home office.

The Role: The Hub of Our Operations

As our Virtual Operations Assistant, you will be the central hub that keeps our business running smoothly. This is a dynamic, multifaceted role where you will support our day-to-day operations, sales processes, customer interactions, and hiring pipeline. You are a versatile, reliable, and proactive individual who ensures efficiency and helps us deliver a five-star customer experience every time.

Work Schedule & Location

• Location: This is a fully remote role for a candidate based in Nigeria.
• Working Hours: You must be available to work 9:00 AM to 5:00 PM US Central Time (CST), Monday to Friday. This corresponds to approximately 3:00 PM to 11:00 PM Nigerian Time (WAT).
• Weekend Availability is required.

Key Responsibilities:

• Operations & Admin: Assist with daily dispatch preparation, keep internal systems meticulously organized, enter job details into spreadsheets, respond to company reviews, and write Standard Operating Procedures (SOPs).
• Customer & Sales Support: Act as a key point of contact for customers by making pre-move confirmation calls and post-move check-ins. You will also provide quotes, book leads in our CRM, and respond to sales inquiries.
• Hiring & Onboarding: Support our growth by screening candidates, assisting with onboarding paperwork, and maintaining accurate hiring records.

Who We’re Looking For:

• You have a minimum of 1 year of proven experience in a sales and/or customer service role.
• You are an outstanding communicator, especially over the phone, with fluent English and an exceptionally clear speaking voice.
• You are a master of multitasking and thrive in a fast-paced, remote environment.
• You possess a strong work ethic, self-motivation, and a desire to take complete ownership of your tasks.
• You are highly organized, with superb attention to detail and a strong ability to execute tasks flawlessly.

Your Technical Setup (Non-Negotiable Requirements):

• A reliable, up-to-date computer or laptop.
• A stable, high-speed internet connection (30mbps minimum).
• A consistent backup power source (e.g., generator, inverter with batteries).

The Offer:

• • A highly competitive monthly salary of NGN 800,000 – NGN 1,200,000.
  • A stable, full-time position with a growing international company.
  • Significant opportunities for career growth and increased responsibility.
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Responsibilities

• Assist with dispatch preparation and organize internal systems.
• Make pre-move confirmation and post-move check-in calls.
• Provide quotes, book leads, and update CRM records.
• Screen candidates and assist with hiring and onboarding paperwork.
• Perform data entry, update spreadsheets, and write SOPs.
• Respond to customer reviews and inquiries.

Skills

• Virtual Assistance
• Operations Support
• Customer Service
• Sales Support
• CRM
• Dispatching
• Administrative Support
• Time Management

Qualifications

• Minimum 1 year of experience in a sales or customer service role is mandatory.
• Willingness to work 9 am-5 pm US Central Time (approx. 3 pm-11 pm WAT) and on weekends.
• Fluent English with an exceptionally clear and professional phone presence.
• Must have a reliable computer, stable internet (30mbps+), and a backup power source.

Benefits

• Exceptional Salary
• Fully Remote
• Career Growth Opportunity
• Performance Bonus