Waiter / Wine Steward

Toasties Limited is a sophisticated dining destination in Lagos, where exceptional food, fine wine, and impeccable service come together. We are passionate about creating memorable experiences for our guests and are looking for a knowledgeable and professional service team member to help us achieve this.

The Role: A Guide to an Exceptional Experience

We are seeking an experienced Waiter / Waitress with a strong foundation in wine knowledge to join our team. In this role, you will be more than a server; you will be a guide, helping our guests navigate our culinary offerings and wine list. Your primary mission is to enhance the dining experience through expert recommendations, polished service, and a genuine passion for hospitality.

Key Responsibilities:

• Expert Wine Service: Demonstrate in-depth knowledge of wine regions, varietals, and food pairings. Confidently present, open, and serve wine according to proper etiquette, making tailored recommendations to guests.
• Elevated Guest Service: Welcome guests with warmth and professionalism, present menus, and take accurate food and beverage orders.
• Service Excellence: Ensure guests feel well taken care of throughout their visit, checking on them regularly and handling any concerns with calm and prompt professionalism.
• Operational Standards: Maintain a clean, organized, and well-prepared section at all times. Uphold all service standards and contribute to the overall ambiance of the restaurant.
• Sales & Transactions: Process guest payments accurately and efficiently using our POS system.

Who We’re Looking For:

• You have a minimum of 2 years of experience in a guest service role, preferably in an upscale restaurant, lounge, tasting room, or fine dining establishment.
• You possess strong, demonstrable wine knowledge and are passionate about engaging guests in conversations about wine selections.
• You are a polished professional with excellent interpersonal and communication skills.
• You maintain composure and attention to detail, especially in a fast-paced environment.
• You have the flexibility to work a rotating schedule, including evenings, weekends, and holidays.

What We Offer:

• Monthly Salary: A competitive range of NGN 75,000 – NGN 150,000.
• A professional and elegant work environment.
• The opportunity to earn tips and service charges.
• Staff meals and opportunities for further wine training.

Responsibilities

• Welcome guests and present menus with tailored recommendations.
• Demonstrate in-depth knowledge of the wine list and food pairings.
• Serve wine with confidence and proper etiquette.
• Take accurate food and beverage orders.
• Ensure guests have an exceptional dining experience.
• Process payments accurately.
• Maintain a clean and organized work section.

Skills

• Wine Knowledge
• Customer Service
• Food & Wine Pairing
• Upselling
• POS Systems
• Fine Dining Service
• Communication
• Hospitality

Qualifications

• Minimum 2 years of experience in a high-quality restaurant, lounge, or hospitality setting.
• Demonstrable strong knowledge of wine (varietals, regions, pairings) is mandatory.
• Confident and polished wine service etiquette.
• Flexibility to work evenings, weekends, and holidays.

Benefits

• Competitive Salary
• Service Charge/Tips
• Staff Meals
• Professional Wine Training